Policies

Diamonds Beauty Rooms Policies

Deposit Policy: All treatments 1 hour or over and all massage treatments will require a 50% non-refundable deposit. This deposit must be paid upon booking for any appointment to be made. Deposits can be paid in the salon or over the phone. If you are paying by gift voucher, please upon booking let us know your gift voucher number as this will then act as your non-refundable deposit. If no deposit is paid, please be aware your treatment will be removed.

Treatment Payment Policy: If you would like to pay for a treatment upfront and in full this will act the same as your non-refundable deposit. If you wish to then cancel or reschedule the paid in full treatment, you must do so 48 hours prior to the booked treatment and it must be rebooked within the 14 days cooling period to avoid any loss of payment.

Cancellation Policy: If you are unable to make an appointment, we request at least 24 hours notice prior to your appointment time. You will then be able to redeem your deposit/voucher or to carry it over to a rescheduled appointment.

Voucher Policy: Vouchers are only valid for 6 months from the date of purchase.

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